Refund Policy
At True Path Journeys, we are committed to providing excellent services. However, please note the following terms and conditions regarding refunds:
Visa Services
• Non-Refundable Service Fees: Our service fee for visa applications is non-refundable, as the approval or denial of a visa is at the discretion of the immigration officers. Once the visa application process is initiated, the service fee cannot be refunded, even if the visa is not granted.
• Refund Eligibility: If you decide to cancel your visa application before submission, we will not charge you any service fees. However, once the application has been submitted, the service fee remains non-refundable.
Holiday Packages, Hotels, and Air Tickets
• Refunds Based on Providers: Refund eligibility for holiday packages, hotels, air tickets, and other services depends on the policies of the respective service providers (hotels, airlines, tour operators, etc.). We will assist you in understanding the provider’s refund policies and facilitating the refund process where applicable.
• Cancellation Fees: In the case of cancellations, service providers may charge cancellation fees, and the refundable amount will be determined by the terms of the provider’s policies.
Travel Insurance
• Travel insurance is generally non-refundable once the policy has been issued, unless the provider allows cancellation within a specified grace period. Please refer to your individual insurance policy for more details.
General Terms
• Refund requests must be made in writing to our customer support team.
• Refunds will be processed to the original payment method, subject to the service provider’s refund policy.
• Processing times for refunds may vary based on the service provider’s terms, but we will keep you informed throughout the process.
If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to contact us.